Terms & Privacy

Last updated: 15/01/2026 This Privacy Policy outlines how Oak Grove Upholstery PTY LTD (we, us, our) collects, uses, stores, and discloses personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. 1. Scope This policy applies to personal information we collect from representatives of businesses, including customers, suppliers, contractors, and partners. We provide business-to-business products and services only. 2. Personal Information We Collect We may collect personal information including: • Name and job title • Business name and ABN • Business email address and phone number • Billing and delivery addresses • Payment and transaction details • Communications and correspondence with us We generally collect this information directly from you when you enquire, place an order, request a quote, enter into a contract, or communicate with us. 3. Purpose of Collection We collect and use personal information to: • Provide, supply, and manage our products and services • Prepare quotes, process orders, and manage accounts • Communicate with you regarding enquiries, orders, or services • Manage our business operations and relationships • Meet legal, accounting, and regulatory obligations 4. Disclosure of Personal Information We may disclose personal information to: • Employees and contractors who need it to perform their duties • Service providers such as IT providers, accountants, couriers, and payment processors • Regulatory authorities where required by law We do not sell or trade personal information. 5. Overseas Disclosure We may use third-party service providers that store data overseas, such as cloud or email providers. Where this occurs, we take reasonable steps to ensure overseas recipients handle personal information in a manner consistent with Australian privacy laws. 6. Data Security We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes physical, electronic, and administrative safeguards. 7. Data Retention We retain personal information only for as long as it is required for business, legal, or regulatory purposes. When information is no longer required, it is securely destroyed or de-identified. 8. Access and Correction You may request access to personal information we hold about you and request corrections if the information is inaccurate, out of date, or incomplete. Requests can be made using the contact details below. 9. Notifiable Data Breaches If a data breach occurs that is likely to result in serious harm, we will comply with our obligations under the Notifiable Data Breaches scheme, including notifying affected individuals and the Office of the Australian Information Commissioner where required. 10. Complaints If you believe we have breached the Australian Privacy Principles, you may contact us using the details below. We will investigate and respond within a reasonable timeframe. If you are not satisfied, you may contact the Office of the Australian Information Commissioner. 11. Changes to This Policy We may update this Privacy Policy from time to time. The current version will be available on request or published on our website.